I bought the unlock but stories are still locked
Open the Parent tab, answer the grown-ups sum, and tap Restore purchase. You need to be signed in to the App Store with the Apple Account that made the purchase, and online for a moment.
Someone else in my family bought it
Mountoon supports Family Sharing. The family organiser needs Purchase Sharing switched on; then use Restore purchase on your device. New family members can take up to a day to see shared purchases.
It says “Waiting for approval”
Your family uses Ask to Buy. As soon as the organiser approves, every story unlocks by itself — there is no need to buy again.
Refunds
All App Store refunds are handled by Apple at reportaproblem.apple.com. We cannot see or change purchases.
There is no narration
That is on purpose: Mountoon is a picture book for you to read aloud. The quiet chimes follow your device's silent switch and can be turned off in the Parent tab, along with touch feedback.
My toddler keeps leaving the app
Try Guided Access: Settings ▸ Accessibility ▸ Guided Access, then triple-click the side button inside a story.
Which devices?
iPhone and iPad with iOS 17 or later. iPad shows a two-page spread in landscape. Everything works offline.
Privacy
The app collects nothing. Details: privacy policy. When you write to us, please don't include photos or details of your child — we never need them.